Relations related to the processing of personal data and information about users of the Site are regulated by these Regulations, other official documents of the Operator and the current legislation of Serbia.
The processing of personal data is carried out by us on a lawful and fair basis, acting reasonably and in good faith and on the basis of the principles:
— legitimacy of the purposes and methods of processing personal data;
— conformity of the purposes of processing personal data with the purposes predetermined and declared during the collection of personal data, as well as the powers of the Company;
— conformity of the volume and nature of the processed personal data, methods of processing personal data to the purposes of processing personal data
This Policy applies to the processing of personal, personal data collected by any means, both active and passive, both via the Internet and without its use, from persons located anywhere in the world.
The purpose of processing personal data is to fulfill the Operator’s obligations to Users regarding the use of the Site and its services.
The processing of personal data of users is carried out with the consent of the subject of personal data to the processing of his personal data.
Personal data refers to any information relating to a directly or indirectly identified or identifiable natural person (subject of personal data) and which can be used to identify a specific person or contact him.
Ниже приведены некоторые примеры типов персональных данных, которые Компания может собирать, и как мы можем использовать такую информацию.
We may collect a variety of data/information including:
- first name, last name and patronymic;
- mailing address;
- phone number;
- E-mail address.
Personal data may also include additional information provided by Users at the request of the Operator in order for the Operator to fulfill its obligations to Users arising from the contract for the provision of services. The Operator has the right, in particular, to request from the User a copy of an identity document or other document containing the User’s first name, surname, photograph, as well as other additional data that, at the Operator’s discretion, will be necessary and sufficient to identify such User and will allow exclude abuse and violation of the rights of third parties.
When you attract others to our events and activities or invite them to communicate with us, the Company may collect personal information about these individuals that you provide, such as first name, last name, postal address, email address and telephone number.
When processing personal data, we ensure the accuracy of personal data, their sufficiency, and, if necessary, relevance in relation to the purposes of processing personal data.
Users' personal data is stored exclusively on electronic media and processed using automated systems, except when non-automated processing of personal data is necessary in connection with the fulfillment of legal requirements.
The personal data we collect allows us to send you notifications about new products, special offers and various events. They also help us improve our services, content and communications. If you do not wish to be included in our mailing list, you can unsubscribe at any time by informing us at the specified feedback contacts.
From time to time, we may use your personal information to send important notices containing information about changes to our terms, conditions and policies, and confirming orders you have placed and purchases you have made. Because such information is important to your relationship with the Company, you may not opt out of receiving such communications.
We may also use personal information for internal purposes, such as conducting audits, data analysis and various studies in order to improve the Company's products and services, as well as interact with consumers.
If you participate in a prize draw, contest or similar promotion, we reserve the right to use the personal information you provide to administer such programs.
We also collect non-personal personal information - information that cannot be directly associated with any specific person. We may collect, use, transfer and disclose non-personal information for any purpose. The following are examples of non-personal information we collect and how we may use it:
We may collect personal information such as occupation, language, zip code, unique device identifier, location and time zone in which a product is used in order to better understand consumer behavior and improve our products, services and communications.
If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as the information is combined.
Users' personal data is not transferred to any third parties, except as expressly provided for by these Rules.
The processing of the User's personal data is carried out without a time limit, in any legal way, including in personal data information systems using automation tools or without the use of such tools
When specifying the user or with the user's consent, it is possible to transfer the User's personal data to third party counterparties of the Operator, subject to the acceptance by such counterparties of obligations to ensure the confidentiality of the information received, in particular when using applications.
The User’s personal data may be transferred at the request of authorized government bodies only on the grounds and in the manner established by the legislation.
The Operator blocks personal data relating to the relevant User from the moment of application or request from the User or his legal representative or the authorized body for the protection of the rights of personal data subjects for the period of verification, in the event of detection of unreliable personal data or unlawful actions.
In some cases, the Company may share certain personal information and data with strategic partners who work with the Company to provide products and services, or those who assist the Company in marketing products and services to consumers. We provide third parties with the minimum amount of personal data necessary only to provide the required service or conduct the required transaction.
Personal information will be provided by the Company only for the purpose of providing consumers with products and services, as well as to improve these products and services, and communications related thereto. Such information will not be provided to third parties for their marketing purposes.
To use your personal data for any other purpose, we will request your Consent to the processing of your personal data.
The Company provides personal data/information to Companies that provide services such as: processing information, providing loans, fulfilling consumer orders, delivery, other types of consumer services, determining your interest in our products and services, conducting surveys aimed at studying our consumers or satisfaction quality of service. Such companies are committed to protecting your information regardless of their country of location.
The Company may be required by law, legal process, legal proceedings and/or on the basis of public requests or requests from government authorities in or outside the country of your residence to disclose your personal data. We may also disclose personal data/information about you if we determine that such disclosure is necessary or appropriate for purposes of national security, law enforcement or other matters of public importance.
We may also disclose personal data/information about you if we determine that disclosure is necessary to enforce our terms and conditions or to protect our business and our users. Additionally, in the event of a reorganization, merger, or sale, we may transfer any or all of the personal information we collect to the applicable third party.
The user's personal data is destroyed when:
— the User’s own deletion of data from his personal page using the “delete account” functionality available to the User using profile settings;
— removal by the Operator of information posted by the User, as well as the User’s personal page in cases established by the purchase and sale agreement (offer);
— when the subject of personal data withdraws consent to the processing of personal data.
The Website, interactive services and applications, email messages and any other communications on behalf of the Company may use identification cookies and other technologies, such as pixel tags, web beacons. Such technologies help us better understand user behavior, tell us which parts of our site have been visited by users, and measure the effectiveness of advertising and online searches. We consider information collected by cookies and other technologies to be non-personal information.
Our goal in such cases is to provide a more convenient and personal interaction with the Company. For example, knowing your name, we can use it in our communications. By knowing that someone using your computer or device has purchased a particular product or used a particular service, we can make advertising and email messages more tailored to your interests.
If you can disable cookies in the settings of the web browser or mobile device you use. Please note that some functions of the website may become unavailable after cookies are disabled.
As with most websites, we collect some information automatically and store it in statistics files. This information includes Internet Protocol (IP) address, browser type and language, Internet service provider, referring and exit pages, operating system information, date and time stamp, and clickstream information. We use such information to understand and analyze trends, administer the site, study user behavior on the site, and gather demographic information about our general user population as a whole. The Company may use such information for its marketing purposes.
In some of our email messages, we use clickable links to information posted on the Company's website. When users click on such links before they reach the destination page on our website, their requests are separately registered. We track such "pass" data to help us gauge interest in specific topics and measure the effectiveness of our communications with consumers. If you would prefer not to have your communications tracked in this way, you should not click on text or image links in email messages.
Pixel labels allow us to deliver email messages in a consumer-readable format and tell us whether such messages have been read. We may use such information to limit or stop communications that we send to consumers.
The Company takes precautions - including legal, organizational, administrative, technical and physical - to ensure the protection of your personal data in accordance with Art. 19 of the Federal Law of July 27, 2006 N 152-FZ “On Personal Data” in order to ensure the protection of the User’s personal data from unauthorized or accidental access to it, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions of third parties.
When you use certain of the Company's products, services or applications or post on forums, chats or social networks, the personal information you provide is visible to other users and can be read, collected or used by them. You are responsible for the personal data you choose to provide in such cases yourself. For example, if you provide your name and email address in a forum post, that information is public. Please take precautions when using such features.
We do not collect personal information from minors. If we become aware that we have collected personal information about a minor, we will take steps to delete such information as quickly as possible.
We strongly recommend that parents and other persons under whose supervision there are minors (legal representatives - parents, adoptive parents or guardians) monitor the use of websites by minors.
The Company's websites, products, applications and services may contain links to the websites, products and services of third parties. Our products and services may also use or offer products or services of third parties. Personal data and information collected by third parties, which may include information such as location data or contact information, is subject to the privacy practices of such third parties. We encourage you to review the privacy practices of such third parties.
The Operator is not responsible for the actions of third parties who, as a result of using the Internet or the Site Services, gained access to information about the User and for the consequences of using data and information that, due to the nature of the Site, are available to any Internet user.
In order to make sure that your personal data is safe, we communicate confidentiality and security standards to Company employees and strictly monitor compliance with confidentiality measures within the Company.
Users have the right to send their requests to the Operator, including requests regarding the use of their personal data, sending the withdrawal of consent to the processing of personal data in writing to the address specified in the General Provisions section of this provision, or in the form of an electronic document signed with a qualified electronic signature in accordance with Serbian legislation, and sent by email to email@example.com.
The request sent by the User must comply with the requirements established by the Rules for submitting requests to the Service and Support Service, namely contain:
— number of the main identification document of the user or his representative;
— information about the date of issue of the specified document and the issuing authority;
— information confirming the user’s participation in relations with the Operator (in particular, the serial number of the user id or a short (subdomain) name that replaces the serial number id);
— signature of the User or his representative;
- E-mail address;
- contact number.
The Operator undertakes to consider and send a response to the User’s request within 30 days from the date of receipt of the request.
This Policy does not apply to the actions of third party Internet resources.