Privacy Policy

1. Introduction

1.1. This Privacy Policy (the “Policy”) explains how personal data is processed when you use the website https://tapki.digital (the “Website”), fill in its forms, send requests or contact us by email, messengers or phone.

1.2. The data controller is:

1.3. We are committed to processing personal data fairly, lawfully and transparently. This Policy is written to reflect widely accepted data-protection principles, including those of the EU General Data Protection Regulation (GDPR), while our activity is also subject to the applicable law of the Russian Federation.

1.4. The use of cookies and similar technologies is described separately in our Cookie Policy.

1.5. The Website may contain links to third-party sites and services. We are not responsible for how those third parties process your data; please review their own policies.

2. What personal data we collect

Depending on how you contact us and what you tell us, we may process:

• your name;
• your phone number;
• your email address, if provided;
• your messenger handle, if provided for contact;
• your company name and role, if provided;
• details about your project, task or the service you are interested in;
• your estimated budget and timeline;
• the content of your message, comment or enquiry;
• the contents of our correspondence with you;
• information about any contract concluded and services provided;
• any other information you voluntarily provide and that is needed to handle your enquiry.

When you browse the Website we may also process technical data: IP address, cookie identifiers, date and time of the visit, pages viewed, referral source, browser type and version, device type and operating system, screen resolution and browser language, approximate location derived from the IP address, and information about errors and Website performance. See the Cookie Policy for details.

We do not intentionally collect special categories of personal data (such as data on racial or ethnic origin, political opinions, religious beliefs, health or sexual life) or biometric data. Please do not enter such data into free-text fields. Our forms are intended for adults; we do not knowingly collect data from children.

3. Purposes of processing

• to receive and handle your requests and enquiries;
• to establish and maintain contact and answer your questions;
• to provide information about our services, prices and terms of cooperation;
• to prepare preliminary estimates and commercial proposals;
• to enter into and perform a contract, run the project and provide support;
• to consider proposals for cooperation and partnership;
• to keep business correspondence and handle claims and disputes;
• to comply with our legal, accounting and tax obligations;
• to ensure the correct, secure operation of the Website and analyse its use.

4. Legal bases for processing

We process personal data on one or more of the following legal bases:

• Consent — where you have given us consent (which you may withdraw at any time);
• Steps prior to a contract and performance of a contract — where processing is necessary to respond to your request and to conclude or perform a contract with you;
• Legal obligation — where we must process data to comply with the law;
• Legitimate interests — for the secure operation and improvement of the Website and communication with you, provided your rights and freedoms do not override those interests.

5. Cookies and analytics

The Website uses cookies and similar technologies. Strictly necessary cookies are used to make the Website work. Analytics (Yandex Metrica) is loaded only after you accept it via the cookie banner. Full details are in the Cookie Policy.

6. Data sharing and processors

We may share personal data with service providers who act on our behalf and under our instructions, including providers of:

• website hosting and infrastructure;
• form delivery and our CRM system;
• email and communication tools;
• technical administration and support;
• web analytics;
• accounting and legal support.

Such providers may process data only to the extent needed to perform their function and may not use it for their own purposes. We do not sell personal data. We may disclose data to public authorities where required by law.

7. International transfers and data location

The controller is established in the Russian Federation, and personal data may be stored and processed there. Where data is transferred internationally — for example to service providers located in other countries — we take steps to ensure an appropriate level of protection and to comply with applicable legal requirements before such transfer.

8. Retention

We keep personal data only for as long as necessary for the purposes described above or as required by law. Enquiries that do not lead to a contract are generally kept for up to one year from the last interaction. Contract-related data is kept for the term of the contract and for the statutory retention periods afterwards. When data is no longer needed, we delete or anonymise it.

9. Security

We take appropriate organisational and technical measures to protect personal data, including access restrictions, role-based access rights, encrypted connections when data is submitted through the Website, protection of accounts and prevention of unauthorised access.

10. Your rights

Subject to applicable law, you have the right to:

• be informed about how your data is processed and to access it;
• have inaccurate or incomplete data corrected;
• have your data erased or its processing restricted;
• object to processing based on legitimate interests;
• data portability, where applicable;
• withdraw consent at any time, without affecting processing carried out before withdrawal;
• lodge a complaint with a competent supervisory authority.

11. How to contact us

To exercise your rights or ask any question about your personal data, email us at hello@tapki.digital. We may ask for information to verify your identity before acting on a request, and we will respond within the time limits set by applicable law.

12. Changes to this Policy

We may update this Policy when the law, the Website or the services and tools we use change. The current version is always published at https://tapki.digital/en/privacy and takes effect once posted.